Asurion, a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances, needed a cloud-hosted text-to-speech and natural language processing solution. The solution was needed to assist in voice analysis, speech recognition, and sentiment analysis of call center recordings. With a collection of ~23 million hours of recordings, Asurion needed a comprehensive system to process both existing on-premises and real-time streaming data.
• ~23 million hours of recordings
• Needed to process on-premises and streaming data in real-time
• Needed to accurately detect voice sentiment
• Incorporates Microsoft's cloud offerings
• Built on top of Cognitive Services natural language processing (NLP) API's
• Provides a comprehensive NLP and text analytics platform
• Replaced existing on-premises NLP system
• Meets security and business requirements
• Demonstrated Microsoft's capabilities were a better fit than competitor's cloud offerings