Processing on-premises and streaming data in real-time
Asurion, a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances, needed a cloud-hosted text-to-speech and natural language processing solution. The solution was needed to assist in voice analysis, speech recognition, and sentiment analysis of call center recordings. With a collection of ~23 million hours of recordings, Asurion needed a comprehensive system to process both existing on-premises and real-time streaming data.
