It’s critical for users to not only adopt new services, but also to embrace those services and use them as part of their natural rhythm of work.
With cloud-based tools, the change doesn’t just occur once, but requires continual adaptation to an ever-evolving suite of modern workplace tools. Continual change requires continuous improvement.
Our deep technical expertise coupled with proven change management practices allows us to partner with your organization to provide a connected, engaging, and productive workforce.
Recent studies show that organizations are six times more likely to meet or exceed business objectives when effective change management is in place.
• Increase probability of project success.
• Manage employee resistance to change.
• Capture people-dependent ROI.
• Build change competency for the long-term organizationally.
• Introduce Adoption and Change Management concepts
• Measure maturity level of organizational competencies.
• Define the change and identify stakeholder groups and personas.
• Identify areas of resistance and risk and review mitigation options.
• Define metrics to gauge adoption and define success criteria.
• Plan communications through various media and on the right schedule.
• Plan live, virtual, and self-service training to drive awareness and knowledge.
• Drive adoption with pilots, gamification, and recognition.
• Help you build and educate your champions in a shared community space.
• Map out training methods and schedule.
• Deliver live training to champions, power users, people managers, and end users.
• Measure to gauge effectiveness and reinforce to narrow adoption gaps.
• Identify people and processes for long-term change management once the KiZAN engagement is complete.