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What is the Skype Operations Framework?

The move to the cloud has necessitated a thorough reexamination of how customers and vendors plan, deliver and operate ...

David Long
Posted by David Long
What is the Skype Operations Framework?

In today's fast-paced business landscape, staying ahead of the competition requires efficient and effective solutions. According to Microsoft’s Work Trend Index, nearly 70% of employee report that they don’t have sufficient time in the day to focus on “work”, with more time being spent Communicating than Creating.

Microsoft 365 Copilot is designed, with Microsoft’s cloud trust platform at its core, to allow for employees to both be more productive, reduce the time spent searching for information, performing mundane tasks, and other low-value activities.

The move to the cloud has necessitated a thorough reexamination of how customers and vendors plan, deliver and operate Skype for Business.  Microsoft and KiZAN have developed unique offerings that provide guidance and assist with successfully delivering Skype for Business online, on-premise or taking a hybrid approach. 

KiZAN’s offerings complement the guidelines provided by Microsoft’s Skype Operations Framework (SOF).

The Skype Operations Framework is:

A comprehensive guide and toolset for implementing and managing a reliable, cost-effective communications service based on Skype for Business. It covers the entire customer lifecycle, including planning, delivery, adoption, operations and migrations. It is a multi-faceted approach to the successful deployment of and migration to Skype for Business Online, incorporating four key elements that have customer success firmly at the center.


Why is it needed?

In 2015, App Developer Magazine reported that the average cost of a critical application failure for Fortune 1000 businesses ranges from $500K to $1,000,000 per hour.  No system is more critical to your organization than your communications infrastructure.  Therefore, it is imperative this system operates as intended without interruption.


Who can use the Skype Operations Framework? 

Many current consumers of Skype for Business seek to leverage the skills and experiences which were gained from designing and deploying Lync and Skype for Business on premises.  Many new clients of Skype for Business Online are simply looking for guidance on where to start! 

The SOF is critical for both new and existing consumers of Skype for Business, as it provides focus to understand what the move to a cloud service means concerning Planning, Delivering and Operating Skype for Business. 

KiZAN, Skype for Business, Skype Operations Framework

The SOF provides value when compared to other unified communications deployments, as the SOF offers a standardized approach to:

  • Plan
  • Deliver
  • Operate Skype for Business.


Each zone of the SOF is designed to unleash the power of Skype for Business for each deployment.


In the planning phase, the SOF provides instruction for gathering information and assessing, designing and preparing for a Skype for Business Online implementation. Expectations are defined, and readiness is evaluated. 


In the delivery phase, the Skype Operations Framework seeks to drive adoption inside the organization. Areas for improvement are identified, and new benefits and capabilities are rapidly released for quick victories.


Once Skype for Business has been deployed, the SOF provides guidance for successful monitoring, reporting, run and support services.

 Skype Operation Framework Stages

Customer success is the focus of the Skype Operations Framework, as it enables customers to successfully establish and maintain a reliable and cost-effective Unified Communications service in the cloud.

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