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Microsoft Dynamics CRM Online has shifted and is now delivering functional modules which you can customize to meet the unique needs of your organization. The modules that make up the customer relationship management (CRM) portion of Dynamics 365 are referred to as “Customer Engagement” apps and include Sales, Customer Service, Field Service, Project Service Automation, and their related services.

The benefits of the new for Dynamics 365 Customer Engagement module include a revamped Dynamics 365 for Sales, Business edition (public preview). The new sales application is built on the Dynamics 365 for Sales Enterprise edition framework, providing familiarity for existing Dynamics 365 (online) customers. However, Dynamics 365 for Sales, Business edition is optimized for small-to-medium-sized businesses.

One of the major benefits of Microsoft Dynamics CRM is the ability to track interactions with contacts, whether they’re customers, prospects or leads. For many people these days, those interactions start right in their Outlook Inbox, much of them lined with subfolders galore to help organized the huge volumes of email coming in each day. With the Dynamics CRM App for Outlook, emails are easily organized and tracked back to CRM records, right from the comfort of your local Inbox.

Outlook email can be tracked to contact records, opportunity records, case records or just about any record type in CRM. The entire message is copied, as well as any attachments (if configured). The app even works with Outlook Web Access (OWA), so you can even use this when you’re out of the office in a web browser or smartphone using OWA. Your CRM administrator will have to do some setup on their end to push the installed to your Outlook client, and once that’s done here’s what the user experience is like:

The release of Microsoft’s OneNote may not have been as momentous as the first Moon landing or Neil Armstrong’s famous quote the blog title borrows from, but it was a giant leap in productivity as it relates to software tools that are available to collect and organize everyday notes. Now, Microsoft has amped up Office 365 productivity by integrating the popular program to Microsoft Dynamics CRM!

Released with CRM 2015 SPQ Spring Release, now all of those important OneNote notes, pictures, even doodles from those boring office meetings can be linked back to records in CRM. How cool is that? Let’s take a look at how it works: