Microsoft Dynamics CRM Online has shifted and is now delivering functional modules which you can customize to meet the unique needs of your organization. The modules that make up the customer relationship management (CRM) portion of Dynamics 365 are referred to as “Customer Engagement” apps and include Sales, Customer Service, Field Service, Project Service Automation, and their related services.
The benefits of the new for Dynamics 365 Customer Engagement module include a revamped Dynamics 365 for Sales, Business edition (public preview). The new sales application is built on the Dynamics 365 for Sales Enterprise edition framework, providing familiarity for existing Dynamics 365 (online) customers. However, Dynamics 365 for Sales, Business edition is optimized for small-to-medium-sized businesses.