Providing real-time operational performance visibility

ServiceMaster was seeking a solution to provide real-time insight into vast streams of data collected through multiple line of business applications, call center operations, web sites and third-party services in order gain immediate visibility of the relationship between operations and sales performance.

Challenges

• Both on-premise and cloud on data sources
• Massive amounts of data to process
• Needed real-time analysis

Solution

• KiZAN provided architecture and development.
• Utilizes Azure stack of technologies, including: Event Hub, Stream Analytics, Power BI, Azure SQL Database, and blob storage
• Integral to ServiceMaster’s cloud strategy

Results

• KiZAN provided repeatable, automated deployment processes for Azure resources that utilize Azure Resource Manager templates and PowerShell.
• Solution provided visibility to real-time operational performance and highlighted issues that required immediate intervention