KiZAN Careers

Key Responsibilities Strategic Advisor: Support the CEO by anticipating needs and making sure actions align with KiZAN’s goals. Calendar Management: Manage the CEO’s schedule, meetings, and appointments for maximum efficiency. Board & Leadership Support: Prepare materials and handle confidential communications for board and leadership meetings. Communication Liaison: Be the main contact between the CEO and others, drafting and reviewing important messages and presentations. Travel & Event Planning: Organize all travel and event logistics for the CEO to ensure everything runs smoothly. Project Tracking: Monitor key projects and deadlines, following up to ensure successful completion. Confidentiality & Governance: Protect sensitive information and maintain high standards for governance. Technology & Efficiency: Use Microsoft 365, Teams, and SharePoint to improve executive workflows and processes. Qualifications & Requirements 7–10 years’ experience as an Executive Assistant, including a minimum of 5 years supporting C-level executives. Expert-level proficiency in Microsoft Office Suite and scheduling tools

Managed Services – Tier III Support Location: West Chester, OH (Remote) Employment Type: Full-Time About KiZAN We make technology personal! KiZAN is an Industry leading Microsoft Professional Services and Managed Services Provider supporting Regional, National and Global clients. We personalize technology by sparking passion, fueling purpose, and building connections. Here at KiZAN, we are one team, we support each other and take the initiative to solve problems. We are fully committed to the direction chosen and always support our Mission. Being a part of KiZAN means that we win together, we create an inclusive atmosphere where everyone feels accepted, a sense of purpose, and we embrace collaboration. Tier III Engineers are senior technical experts responsible for resolving the most complex issues, owning escalated cases, and designing solutions that improve KiZAN’s Managed Services delivery. They serve as subject matter experts (SMEs) and lead problem management initiatives. Key Responsibilities Act as the highest escalation point for the service desk, owning critical incidents until resolution. Troubleshoot and resolve advanced Microsoft 365, Azure, Windows Server, and hybrid identity issues. Lead root cause analysis and problem management efforts to prevent recurring incidents

Managed Services – Tier I Support Location: West Chester, OH (onsite) Employment Type: Full-Time About KiZAN We make technology personal! KiZAN is an Industry leading Microsoft Professional Services and Managed Services Provider supporting Regional, National and Global clients. We personalize technology by sparking passion, fueling purpose, and building connections. Here at KiZAN, we are one team, we support each other and take the initiative to solve problems. We are fully committed to the direction chosen and always support our Mission. Being a part of KiZAN means that we win together, we create an inclusive atmosphere where everyone feels accepted, a sense of purpose, and we embrace collaboration. Tier I Analysts are the first line of support within KiZAN’s Managed Services team. They provide high-quality customer service, resolve common technical issues, and escalate complex problems to higher-tier engineers. This role is foundational to building client trust and ensuring SLA adherence. Key Responsibilities • Serve as the first point of contact for customers via phone, email, and ticketing system. • Perform initial triage, troubleshooting, and resolution for incidents related to Microsoft 365, Windows OS, and basic networking

Managed Services – Tier II Support Location: West Chester, OH (Hybrid or Remote) Employment Type: Full-Time About KiZAN We make technology personal! KiZAN is an Industry leading Microsoft Professional Services and Managed Services Provider supporting Regional, National and Global clients. We personalize technology by sparking passion, fueling purpose, and building connections. Here at KiZAN, we are one team, we support each other and take the initiative to solve problems. We are fully committed to the direction chosen and always support our Mission. Being a part of KiZAN means that we win together, we create an inclusive atmosphere where everyone feels accepted, a sense of purpose, and we embrace collaboration. Tier II Analysts act as escalation engineers, handling more complex issues that require deeper technical expertise across Microsoft workloads, servers, networking, and virtualization. They bridge Tier I support and Tier III/Project teams while mentoring junior staff. Key Responsibilities Serve as an escalation point for Tier I Analysts to resolve advanced incidents and service requests. Administer and troubleshoot Microsoft 365 services including Teams, Exchange, SharePoint, and Intune. Support infrastructure systems such as Windows Server, Active Directory, DNS/DHCP, and group policy