KiZAN Careers

Managed Services – Tier I Support Location: Houston, TX (onsite) Employment Type: Full-Time About KiZAN We make technology personal! KiZAN is an Industry leading Microsoft Professional Services and Managed Services Provider supporting Regional, National and Global clients. We personalize technology by sparking passion, fueling purpose, and building connections. Here at KiZAN, we are one team, we support each other and take the initiative to solve problems. We are fully committed to the direction chosen and always support our Mission. Being a part of KiZAN means that we win together, we create an inclusive atmosphere where everyone feels accepted, a sense of purpose, and we embrace collaboration. Tier I Analysts are the first line of support within KiZAN’s Managed Services team. They provide high-quality customer service, resolve common technical issues, and escalate complex problems to higher-tier engineers. This role is foundational to building client trust and ensuring SLA adherence. Key Responsibilities • Serve as the first point of contact for customers via phone, email, and ticketing system. • Perform initial triage, troubleshooting, and resolution for incidents related to Microsoft 365, Windows OS, and basic networking

Manages benefit administration and work with Brokers as needed. Serve as a link between management and employees by handling questions, interpreting and administering policies, and helping resolve work-related problems. Ensure compliance with federal, state and local laws and regulations. Manages all compliance reporting and recordkeeping efforts to include EEO-1, AAP, E-Verify, etc. Anticipate and resolve litigation risks. Conducts new employee orientations. Coordinate all pre-employment activities including background check and drug screening. Maintains Human Resource Information System, personnel files and all other Human Resources related documentation. Oversee recruitment process and efforts. Create, update and maintain job descriptions

This role will focus on system administration, process optimization, and cross-functional collaboration, while also supporting financial and operational reporting needs. The ideal candidate is systems-oriented with strong analytical skills and the ability to translate data into actionable insights. Key Responsibilities: System Administration Serve as administrator for Salesforce/Certinia (Salesforce CRM + Certinia PSA, Revenue Management, and Financial Management modules). Maintain overall solution knowledge to support troubleshooting, configuration, customization and implantation of applications and 3rd party integrations. Develop and maintain system documentation, training materials, and change management processes. Monitor, maintain, and improve integrations (including ConnectWise inputs and reporting outputs for commissions).Partner with stakeholders to identify, design, implement process improvements, and best practices. Ensure data integrity and consistency across systems. Collaborate with end users to gather requirements and deliver system enhancements Reporting & Analytics Support cross-functional teams with data analysis, dashboards, and reporting. Create and maintain KPI dashboards and reports to track operational and financial performance

Customer Success Manager Location: Cincinnati, OH or remote Employment Type: Full-Time **KiZAN is open to remote candidates for this position. Candidates must be US based and able to work the majority of their time in EST. About KiZAN: We make technology personal! KiZAN is an Industry leading Microsoft Professional Services and Managed Services Provider supporting Regional, National and Global clients. We personalize technology by sparking passion, fueling purpose, and building connections. Here at KiZAN, we are one team, we support each other and take the initiative to solve problems. We are fully committed to the direction chosen and always support our mission. Being a part of KiZAN means that we win together, we create an inclusive atmosphere where everyone feels accepted, a sense of purpose, and we embrace collaboration. About the Role: The Customer Success Manager (CSM) is responsible for ensuring KiZAN’s Managed Services and Signature Support clients achieve maximum value from their investments in Microsoft technologies and KiZAN services. The CSM will act as the primary client advocate, driving adoption, satisfaction, and retention through regular engagement, Quarterly Business Reviews (QBRs), roadmap planning, and proactive support alignment. Key Responsibilities: Serve as the primary point of contact for assigned Managed Services and Signature Support clients