In addition to group health insurance and Medicare plans, Humana offers a wide range of products and services such as supplemental insurance plans for individuals, families, seniors, servicemen, servicewomen, and veterans. Humana has ranked No. 3 in its industry — Health Care: Insurance and Managed Care — in Fortune magazine’s 2019 listing of the World’s Best and Most Admired Companies. Humana ranked particularly well in the areas of innovation, people management, and quality of products/services.
Humana’s Cybersecurity and Business Alignment team had been working on Proof of Concepts (POCs) to improve two strategic forms/workflows. Improving these workflows would streamline communication between departments and reduce the number of steps needed to complete each request. Additionally, the Cybersecurity team needed to determine if they could utilize these workflows without Service Now, which would reduce costs for this 3rd party tool.
Because of KiZAN’s deep experience with PowerApps and Power Automate, Humana engaged KiZAN to assist in the design and architecture of the solutions. KiZAN initiated a review of the current-state POCs with Humana’s Cyber Security and Business Alignment teams and analyzed feedback on additional requirements, including the underlying data storage and reporting considerations associated with each application.
During a five-week initiative, KiZAN developed updated architectures for the Power Apps and Power Automate components within each application, as well as the underlying data storage and back-end connections within the platforms and any related Humana systems. A User Experience (UX) designer provided user interface design assistance at the completion of the architectural workshops and developed creative comp wireframes to illustrate recommended user experience updates to each application.